Last Updated: August 1, 2026
These Terms of Use govern your access to and use of the Pro Shine website, including its pages, forms, content, estimate requests, and related online services. The website is operated by Thais R House Cleaning LLC, referred to in these Terms as "Pro Shine," "we," "our," or "us."
By accessing or using this website, you agree to these Terms of Use and our Privacy Policy. If you do not agree with these Terms, please do not use the website.
1. About Our Website
The Pro Shine website provides information about our residential and commercial cleaning services, including house cleaning; commercial cleaning; window cleaning; carpet care; power washing; and estimates, scheduling, and customer support.
The information available on this website is provided for general informational purposes. Submitting a contact form, requesting an estimate, or communicating with Pro Shine does not automatically create a service agreement or guarantee availability.
Cleaning services may be subject to a separate estimate, proposal, service agreement, cancellation policy, payment terms, or other written conditions provided before or after scheduling.
2. Estimate and Service Requests
When requesting an estimate or service, you agree to provide accurate, complete, and current information.
Prices may depend on factors such as property size and condition; type and scope of service; number of rooms or areas; service frequency; accessibility; additional services requested; and labor, supplies, and equipment required.
Any price displayed on the website or discussed before an evaluation is an estimate unless Pro Shine confirms it in writing. Pro Shine may accept, decline, reschedule, or modify a service request based on availability, location, property conditions, safety concerns, weather, staffing, or other operational circumstances.
3. Scheduling and Cancellations
Appointments are subject to availability and confirmation. Customers are responsible for providing safe and timely access to the property. Additional terms may apply when access is unavailable; a service is canceled or rescheduled; the property condition differs substantially from the information provided; additional work is requested; or unsafe conditions prevent the service from being completed.
Any applicable cancellation, rescheduling, access, or service fees will be disclosed through the estimate, service agreement, appointment confirmation, or other customer communication.
4. Payments
Payment terms will be provided in the applicable estimate, invoice, service agreement, or appointment confirmation. You agree to provide accurate billing information and pay all approved charges associated with the services requested.
Pro Shine may use third-party payment processors. Pro Shine does not necessarily store complete payment-card information directly on its website. Your use of a third-party payment provider may also be governed by that provider's terms and privacy policy.
5. Electronic Communications
When you contact Pro Shine electronically, you consent to receive communications relating to your inquiry, estimate, appointment, invoice, or service. These communications may be sent through email, telephone calls, SMS text messages, website forms, or other communication methods you authorize.
Virginia law recognizes electronic records, signatures, and contracts and generally provides that they may not be denied legal effect solely because they are electronic, when the parties agree to transact electronically.
6. SMS Messaging
When you expressly provide consent to receive text messages from Pro Shine, messages may include responses to estimate requests; appointment confirmations; appointment reminders; arrival and scheduling updates; service notifications; invoice or payment reminders; customer-support messages; feedback requests; and promotional offers, when permitted and authorized.
Message frequency may vary. Message and data rates may apply. You may opt out of nonessential SMS communications at any time by replying STOP. For assistance contact Pro Shine at (804) 551-8988.
Consent to receive promotional text messages is not a condition of purchasing services. Pro Shine does not sell mobile telephone numbers or SMS consent information to third parties for their independent marketing purposes.
7. Permitted Use
You may use this website for lawful personal or legitimate business purposes, including learning about Pro Shine, requesting an estimate, or communicating about our services.
You may not:
- Copy, reproduce, republish, sell, or commercially exploit website content without written authorization;
- Use automated tools to scrape, extract, monitor, or copy website content;
- Attempt to gain unauthorized access to the website, server, accounts, or systems;
- Introduce malware, viruses, harmful code, or disruptive technology;
- Submit false, misleading, defamatory, discriminatory, abusive, or unlawful content;
- Impersonate another person or misrepresent your identity;
- Interfere with the website or another person's use of it;
- Use the website in violation of any applicable law.
Pro Shine may restrict access or take appropriate action when it reasonably believes the website is being misused.
8. Intellectual Property
Unless otherwise stated, the website and its original content — including the Pro Shine name, logo, graphics, photographs, text, videos, layout, design, and branding — are owned by Pro Shine or used with permission. These materials are protected by applicable copyright, trademark, and intellectual-property laws.
You may view website content for personal, noncommercial purposes. No ownership interest or license is transferred to you except the limited right to access the website under these Terms. The Pro Shine name, logo, service marks, slogans, and branding may not be used without prior written permission.
9. Reviews, Testimonials, and User Submissions
When you voluntarily provide a review, testimonial, photograph, comment, or other material to Pro Shine, you represent that the information is truthful; you have the right to provide it; it does not violate another person's rights; and it does not contain unlawful or inappropriate material.
Pro Shine will request permission before using customer photographs or personally identifiable testimonials for marketing when permission is reasonably required. Pro Shine may remove or decline to publish content that is misleading, unlawful, abusive, or unrelated to its services.
10. Third-Party Websites and Services
The website may link to social-media platforms, review services, maps, payment providers, scheduling tools, or other third-party websites. Pro Shine does not control these third parties and is not responsible for their content, privacy practices, security, availability, products, services, or terms and conditions. Your use of third-party services is at your discretion and may be subject to separate terms.
11. Website Disclaimer
Pro Shine uses reasonable efforts to maintain accurate and useful website content. However, the website and its content are provided on an "as is" and "as available" basis.
To the fullest extent permitted by law, Pro Shine does not guarantee that the website will always be available or uninterrupted; all information will always be complete or current; the website will be free from errors or harmful components; every estimate request will result in an appointment; or website content will meet every visitor's particular expectations.
Images displayed on the website may be illustrative and may not represent the exact condition or result of every service.
12. Limitation of Liability
To the fullest extent permitted by applicable law, Pro Shine and its owners, employees, contractors, representatives, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from use of or inability to use the website; reliance on website content; website errors or interruptions; unauthorized activity outside Pro Shine's reasonable control; or third-party websites or services.
Nothing in these Terms excludes liability that cannot legally be excluded or limited. Claims relating to an actual cleaning service may be governed by the applicable estimate, invoice, service agreement, or customer policy.
13. Indemnification
To the extent permitted by law, you agree to defend, indemnify, and hold harmless Pro Shine and its owners, employees, contractors, and representatives from claims, liabilities, damages, losses, and reasonable expenses resulting from your unlawful use of the website; your violation of these Terms; content submitted by you; or your violation of another person's rights.
14. Governing Law
These Terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict-of-law principles. Any legal proceeding arising from the website will be brought in a court with appropriate jurisdiction in Virginia, unless applicable law or a separate written agreement provides otherwise.
15. Changes to These Terms
Pro Shine may update these Terms periodically. The revised version will be posted on this page with an updated "Last Updated" date. Your continued use of the website after changes are posted constitutes acceptance of the revised Terms.
16. Severability
If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in effect. A failure by Pro Shine to enforce any provision does not waive its right to enforce that provision later.
17. Contact Us
Questions regarding these Terms may be directed to:
Pro Shine Cleaning Services
Thais R House Cleaning LLC
Richmond, Virginia
Phone: (804) 551-8988
Email: proshinerva@gmail.com
Website: www.proshinerva.com